Frequently Asked Questions
Answers to many of our most frequently asked questions can be found below. If you have any other questions about your subscription, please contact us. We can be reached via email at subscriptions@salempublishing.com, by telephone at 1-800-527-5226, or by mail at YouthWorker Journal. Attn: Customer Service, 104 Woodmont Blvd, Ste 300, Nashville TN 37205.
LETTERS TO THE EDITOR
Q: How do I contact the editors?
A: You can reach our editors via email at editor@youthworker.com or via mail at YouthWorker Journal, Attn: Feedback, 104 Woodmont Blvd, Ste 300, Nashville TN 37205. Correspondence should include the writer’s full name, address and home telephone number and may be edited for purposes of clarity or space.
SUBSCRIPTIONS
Q: How do I subscribe to YouthWorker Journal?
A: You can order from our online order form, Click here: https://secure.oneplace.com/YouthWorker/subscribe.aspx for subscribing.
Or by Phone: If you are in the United States, you may call our toll free number, 1-800-527-5226. Operators are available Monday through Friday 8:00 am to 5:30 pm CST.
GIFT SUBSCRIPTIONS
Q: How can I give a gift subscription to YouthWorker Journal?
A: Gift subscriptions can be arranged online by clicking here: https://secure.oneplace.com/YouthWorker/subscribe.aspx?Type=Gift or by telephone
at 1-800-527-5226.
CHANGE OF ADDRESS
Q: I have a change of address. How do I get that to you?
A: Click here to send us your address change https://secure.oneplace.com/YouthWorker/subscribe.aspx?Type=CoA. Include your full OLD address and your FULL new address. You can also call us at 1-800-527-5226 or write us at: YouthWorker Journal, Attn: Customer Service, 104 Woodmont Blvd, Ste 300 Nashville TN 37205. You will need to notify us 4-6 weeks in advance of your move to make sure you don’t miss an issue.
BILLING/PAYMENT
Q: Why am I still receiving bills when I only requested a free trial?
A: Sometimes YouthWorker Journal makes subscription offers that include free trial issues. If, after receiving your free trial issues you do not wish to continue your subscription to YouthWorker Journal, just write “cancel” on your bill and you owe us nothing. Please allow 4 weeks for your request to be processed. You may receive another bill depending on when you first notified us. Please simply disregard this subsequent bill.
Q: Why do I continue to receive bills after I have paid for my subscription?
A: Occasionally your payment and our invoice cross in the mail. If you are still receiving bills more than four weeks from the time you sent your payment to us, please let us know so that we can insure your account has been properly credited.
Q: What are my options for paying?
A: You can pay by calling us at 1-800-527-5226. Please have your credit card ready. You can also send your payment to us at YouthWorker Journal, Attn: Customer Service, 104 Woodmont Blvd, Ste 300, Nashville TN 37205. Please include the name as it appears on your subscription and your customer number from your label (if it is available).
CANCELLATION
Q: If I have cancelled my subscription, why am I still being billed?
A: Please note that it takes a few days for a cancellation to become effective, so if you receive any invoices after you have cancelled, please ignore them.
Q: If I cancel my subscription to YouthWorker Journal, will I get my money back?
A: Absolutely. If you are ever dissatisfied with YouthWorker Journal, let us know and we will issue a refund for all unmailed issues.
DAMAGED ISSUES
Q: What if I receive a damaged issue?
A: If you have received a damaged issue, please contact us by e-mail, phone or in writing. We will replace up to 2 issues per subscription year. Subscriptions with persistent missing/damaged issues or other delivery problems are encouraged to file a Postal Claims form at your local post office who will put a trace on your mail.
Q: What if my issue frequently arrives damaged?
A: If your issue frequently arrives damaged, please consider if your mailbox may be too small for the magazine. If this is the case, please try to arrange with your letter carrier to place the magazine in a different area. If your mailbox is sufficiently sized, then check with the post office to see if the magazine arrives in good condition. If it does not, then please email us explaining the situation, or call customer service at 1-800-527-5226, Monday through Friday 8:00 am to 5:30 pm CST.
LATE OR MISSED ISSUES
Q: What if my issues arrive late?
A: YouthWorker Journal is shipped Periodicals (second) class and is a bi-monthly publication. The cover dates are Jan/Feb, Mar/April, May/June, July/Aug, Sept/Oct and Nov/Dec and the subscriber copies normally ship from our printers in Minnesota around the 25th of the month prior to issue (for example, the Mar/April issue is typically mailed out on the 25th of Feb). Factors that can affect delivery time include severe weather and efficiency of the postal system. If you haven’t received your issue by the 5th day of the issue month, email us at subscriptions@salempublishing.com and explain the situation.
Q: What if I’ve missed an issue?
A: If you’ve missed an issue, we may have an incorrect address on file. Please contact us to verify your address on file. Or call customer service at 1-800-527-5226, Monday through Friday 8:00 am to 5:30 pm CST.
Your magazines may also have been stopped due to non-payment. If this is the case, payment can be sent to YouthWorker Journal, Att: Customer Service, 104 Woodmont Blvd, Ste 300, Nashville TN 37205.
Subscribers: If the Post Office alerts us that your magazine is undeliverable, we have no further obligation unless we receive a corrected address within two years.
BACK ISSUES
Q: How can I get back issues of YouthWorker Journal?
A: Back issues are not considered part of a subscription order. However, available back issues can be purchased for $5.00 each by calling customer service at 1-800-527-5226.
